*Please note that during Covid-19 you may prefer we do curb side pickup. If we are entering your premises our crew will be wearing masks and gloves for everyone’s protection. Stay safe!
What size is your truck?
We have a 14 yard dump truck / trailer combo
What size is the trailer?
It can hold 8 cubic yards
How much do you charge?
Our minimum charge is $75 for the size of a washing machine.
How do you base your pricing?
Our price for one full truck and trailer load combo (14 cubic yards) is based on one tonne of material. If the materials or items are assessed to exceed one tonne in weight then excess weight charges will apply. For example brick, tiles, concrete, hardwood flooring, etc. may have excess weight.
I’m not sure how much stuff I have?
Sometimes it can be difficult for folks to gauge exactly how much stuff they have when it is spread out throughout the home or yard, etc.
If you are not sure how much stuff there is we can usually guesstimate the cost to remove the items. However, we can also pro-rate the load. This means that the final price will depend on how full the truck is after it is loaded. For instance, if the loaded truck is one-quarter full, one-half full, three-quarters full, etc.
Does the price include dump fees?
Yes, dump fees are included. Dump/disposal fees can vary depending on volume, weight and material. In cases where the materials and load are exceptionally heavy, there may be an extra charge. Also, there is an added cost for drywall removal and certain chemicals. As an example, even though a load of Styrofoam is very light it actually costs more to dispose of it.
What about taxes?
We charge 5% GST for rubbish removal. We add 7% PST also when we are delivering soil or other landscape materials to our customers.
Do you empty recycling bins?
Yes we do. We take the items to the appropriate recycling facility.
Do you work on weekends?
Yes we do!
Do you work evenings?
Our normal operating hours are between 8:00am and 5pm. We are, however, flexible. We can start earlier and work later depending on our customers’ needs.
Do you donate and recycle?
Yes, we sort materials as we load the truck. We sort items into several sections including: Donations; Recycling (paper; plastic; metal; electronics; paint and chemicals; propane tanks, etc.); and lastly Waste/garbage.
How far in advance do I need to book?
It’s a good idea to book at least a day or two in advance if possible.
Can you do the job today?
We will try our best to provide prompt, efficient service. However, it’s not a bad idea to book appointments in advance if possible.
Is there anything you cannot take away?
Asbestos. Bed bugs.
Do you remove chemicals?
We can handle most chemicals. Certain chemicals need to be brought to a special facility for processing for an additional cost. For example: industrial paint. It is important to keep labels on all paint cans, etc. It is more expensive to dispose of paints when the labels have been removed as they then need to be taken to a special facility.
How big is your crew?
We normally have a 1-2 person crew. If required, we can provide additional labour to complete any job that we take on.
What do you charge for labour?
The first hour is generally included in the price. For larger jobs, after the first hour, we charge an additional labour rate of $85 per hour for two people.
Can you remove (fill in the blank) for us?
If we can’t help you we will try to help steer you to someone who can.
What is your service area?
We service the Lower Mainland.
Do you deliver soil and other landscaping material?
We can handle up to 2 yards of soil (1 yard of gravel equivalent) in our dump truck. If required we have a trailer for additional material. Labour is required to unload the trailer.
What are the payment options:
We accept cash, cheque, e-transfer, credit card.
QUESTIONS WE MAY ASK THE CUSTOMER:
How much stuff is there?
This may range from as little as one item to a truck and/or trailer full.
Sometimes it can be difficult for folks to gauge exactly how much stuff they have when it is spread out. We can usually guesstimate the cost to remove the items. However, we can also pro-rate the load. This means that the final price will depend on how full the truck is after it is loaded. For instance, if the loaded truck is one-quarter full, one-half full, three-quarters full, etc.
Where are the items located?
Are the items in one location or spread out?
Is it a house or apartment?
Are the items/materials heavy and/or bulky?
Very heavy or bulky item(s) may need to be dismantled prior to removal. Also, special tools may be required.
Regarding couch and furniture removal:
- – What size is it?
- – Is it a regular sofa or a sofa bed or recliner type?
- – Is it heavy and/or bulky?
- – Are there stairs involved?
- – Is there an elevator?
- – Will the item fit through the door?
- – Will the item need to be disassembled to fit through the door or into the elevator?
- – What distance are the item(s)/material(s) from our parked truck?
- – Are there bed bugs
- – Is there anything else we should know?
Regarding mattress removal:
- – What size is the mattress and/or box spring
- – Is it a regular coil or foam type mattress or a heavy metal hospital type bed? We have been requested to pick up a single bed and, on arrival, discover that the bed is a heavy hospital-type bed with metal mechanisms. This, of course, is more expensive to remove and dispose of and requires more manpower.
- -Are there bed bugs?
Does the elevator need to be reserved?
If so, permission will be required from the building management in advance of the job.
What is parking availability?
Are there parking restrictions?
How high is the underground parking?
Is there a loading dock?
Are there any bedbugs?
Is there any asbestos?
Call Junkyard Angel to set up an appointment.
We will offer prompt, efficient service at your convenience.